The Classroom365 team has provided MIS support for schools and across multi-academy trusts for nearly 20 years. As Arbor and Bromcom partners, we understand the education sector and how a school MIS is an essential component in the successful running of a school.
- Trusted knowledge of the MIS software available for state schools, including academies and free schools.
- Onsite MIS support with migration strategies for migrating SIMS to a cloud MIS.
- Advice and consultation for independent schools to change to a cloud MIS solution.
If you need help or are considering changing your MIS technical support, please get in touch with us.
MIS Technical Support from Classroom365
Below, we discuss the most popular onsite and MIS tech support options for schools and the role we play in supporting your school.
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Bromcom Support
Bromcom is a 100% cloud-based MIS available for any device connected to the internet. Furthermore, teachers’ and students’ apps are available from the Apple App Store and Google Play. Therefore, a fast, reliable internet connection with stable hardware, such as desktops and laptops, is paramount for teachers and admin staff.
Our experience working in schools ensures your network platform is optimised for a cloud computing MIS. Support for Bromcom from Classroom365 means we liaise directly to solve software issues and help consolidate data, user access, or connection problems.
Arbor Support
Like Bromcom, Arbor is a cloud-based MIS. You can access the centralised database with a browser from a tablet, desktop, or laptop. Arbor also has a parent app so parents can make payments and book trips online.
Arbor support from Classroom365 works in the same way as for Bromcom. A fast and reliable school network for wireless devices and wired desktops makes cloud MIS systems the best MIS solution for schools. You can learn more here about our WiFi upgrades for schools and multi-academy trusts.
Support for Arbor involves contacting Arbor on your behalf, assisting with data integrity checks, importing users, and maintaining the system.
ESS SIMS Support
The Classroom365 team has provided ESS SIMS support for nearly 20 years.
Capita previously owned ESS SIMS, and we have continued our SIMS support for schools with SIMS upgrades, school census and SIMS module upgrades.
SIMS is used extensively in schools across the UK, with most not moving to a cloud MIS and continuing with an onsite SIMS server that requires maintenance and patching.
Our SIMS MIS support monitors the onsite infrastructure and keeps your MIS running smoothly.
Integris Support
Classroom365 provides Integris support, another popular cloud-based MIS used by over 2,000 schools across the UK.
Classroom365 remembers installing and continually upgrading desktops with a shared database until RM moved to their cloud MIS – RM Integris G2 over ten years ago.
Recently purchased by Arbor and the Key Group, it has been renamed Integris Education. Our Integris MIS support assists schools in setting up new users, running reports and maintaining the school network.
MIS Support, Data Security & GDPR Compliance
Whether your school has an on-site SIMS server or a cloud management information system (MIS) solution, it is essential to check GDPR compliance and ensure the MIS data is backed up. Classroom365 can help with school data protection policies and related GDPR procedures with our own DPO. Classroom365’s Data Protection Officer can advise on GDPR and data protection matters if you need help.
With a cloud-based MIS, you can be secure in the knowledge that the data is safe, although, with the smaller MIS providers, we encourage schools to obtain proof from their provider.
If you have a dedicated SIMS server, our school’s ICT support delivers prompt, reliable assistance, ensuring backups are successful. Classroom365 provides a remote backup solution for schools, and all our on-site SIMS servers are backed up using Redstor software.
With 20 years of experience supporting different MIS systems in schools, the Classroom365 team understands how MIS support works best for schools and knows all its nuances.
Please get in touch if you would like further information.
Mark Friend, BSc (Hons), is a Company Director at Classroom365 and has worked in technology for nearly 30 years. His IT career started with Rothschild Bank in Sydney, Australia, before working as a Global VPN Project Manager for the British Council. Mark has 20 years of experience in the UK education sector, helping schools integrate the latest tech into their curriculum and ICT vision.