ICT support accreditations and resellers for schools with Classroom365
ICT support suppliers and software partners with Classroom365
  • Classroom365 ICT support for schools in London and the South East

ICT Support in Schools and Educational Establishments

Classroom365 ICT Support for Schools in London and the South East

Primary ICT Support and Secondary ICT Support Services

Trusted ICT Services for Schools From Classroom365

Classroom365’s ICT support for schools services are provided with the best results for our customers.

Located in Southwark, South East London, near Waterloo, Classroom365 provides a comprehensive range of school ICT support services for primary and secondary schools and a range of specialist in-house installations, including wireless networks, interactive displays, and CCTV camera systems.

Our experience is based on more than 20 years of working in the education sector and our specialised approach to supporting schools. We are highly experienced in providing school ICT services across London and the South East to state and independent primary schools, secondary schools and Multi-Academy Trusts (MAT) in various sectors.

Schools ICT Support Services for London and the Home Counties

All schools have differences, so it doesn’t make sense to choose the best solution for everyone. We developed flexible, scalable and reliable technical support packages tailored to your needs. We built a support system that works for your senior leadership team, teachers and all your school staff. Whether your educational establishment is a primary school, MAT, secondary PRU, children’s centre or special needs school, our range of cost effective school ICT services and support will provide a complete ICT provision for managing your school IT system.

ICT Support for Schools in London Classroom Settings

ICT Solutions for Education That Are Available to All Schools

Why choose one of Classroom365’s school ICT support packages?

Our ICT solutions and school ICT services provide scalable and effective educational technology support for your users and guarantee a seamless ICT experience. We offer technical support dedicated to education and supply hardware and software at cost effective educational pricing. Our tailored services offer a complete solution for managing your school network and system.

Our diverse and experienced employees are all DBS advanced screened, with a balanced background of practical experience and formal IT qualifications. Google Workspace Administrators and Microsoft Certified System Administrators are on hand to manage installation issues and provide support. We are Google for Education Partners and Apple Education Specialists, so we will have you covered whether your school uses Microsoft, Apple, Google or a cross-platform learning environment.

Our staff are friendly and approachable. We are well aware that personality counts in schools’ ICT services. Our staff will become integral to your support team, remaining professional while solving your ICT problems with speedy service and always prepared to go the extra mile.

ICT Service Level Agreements From Classroom365

What ICT Support Services Do Classroom365 Provide?

Our ICT support service level agreements (SLA) are flexible, transparent and of good value. We offer schools a choice of the three core ICT support packages:

  • Gold Service Level Agreement
  • Silver Service Level Agreement
  • Bronze Service Level Agreement

Your onsite support time will be for your experienced ICT technician to provide ICT related tasks, which will be logged on our online ICT helpdesk. Reports can be generated promptly, meaning all issues are resolved quickly with a speedy service. These include checking and updating your IT systems, classroom and network support, anti-virus updates, user logins, and hardware and software installations. If you use a logbook, that’s fine too. There are no hidden costs such as charging for a new workstation installation or changing a projector lamp.

Schools ICT Support Service Level Agreements by Classroom365

We can provide quotations for any additional ICT projects, such as installing a new interactive whiteboard, network cabling, setup of a large number of digital learning devices or a Google Classroom migration at competitive prices.

Each ICT support plan is detailed in the table below and can be tailor-made if you have precise needs for your school support requirements.

Gold S.L.A.Silver S.L.A.Bronze S.L.A.
Onsite, telephone and remote supportTelephone and remote support (8.30 am – 5.00 pm).
Emergency site visit within four hours or guaranteed onsite support visit within eight hours for non-critical support. Three, six, nine or twelve-hour (or more) fixed weekly site visits at a predetermined schedule.
Whole days or split days can be arranged suitably.
Telephone and remote support (8.30 am – 5.00 pm).
Three, six, nine or twelve-hour (or more) fixed weekly site visits at a predetermined schedule.
Whole days or split days can be arranged suitably.
Immediate telephone & remote support (8.30 am – 5.00 pm).
Custom SLA with a fixed number of onsite visits for each school term.
Ideal for supporting a nursery, children’s centre or an admin office separate from the primary curriculum network.
AdEPT and London Grid for Learning (LGFL) support, including web filtering and email configuration. Broadband support services and liaison with third-party suppliers such as Exa and Talk Straight

MIS Systems, including Capita SIMS, FMS, RM Integris G2, ScholarPack and Bromcom

Windows Server (2019/2016/2012) networks, macOS Server with Apple, Windows and Chromebook clients

iPad, Windows and Android tablet support

Interactive whiteboards and display panels, including SMART Technologies, Clevertouch and Promethean support. Projector support with lamp replacements

Peripheral support, including photocopiers, printers, visitor management systems and scanners

Anti-virus installation, updates and support. Products include Sophos and Panda AV software

Emergency onsite site visit

On prior agreementOn prior agreement
Curriculum software support including RM, Target Tracker, 2 Simple and Inclusive SEN software

Independent and knowledgeable procurement support and advice

School ICT Support Services for Education

Core and Additional SLAs From Classroom365

School ICT Support Packages – Service Level Agreements for Schools

In addition to our three core Service Level Agreements above, we offer the following additional school support packages:

Holiday ICT support SLA

We provide onsite emergency support during school holidays should it be required, along with our telephone support desk and remote support.

Emergency ICT support SLA

Emergency onsite callouts are an additional bolt-on to our Silver Service Level Agreement. This is a good option for complete peace of mind knowing that whatever happens, there will be a quick response to deal with any ICT emergency support issue.

Non-SLA school ICT emergency support

Perhaps you have a sister school with a disaster recovery situation and need urgent help. We offer a speedy service and immediate onsite technical support at an hourly rate.

Schools ICT Support – Considerations:

Should technical support for schools be managed internally or externally?

Whether a school employs a permanent ICT technician or an ICT service provider, the cost is one of the most significant factors.

A dedicated ICT technician from Classroom365 will save money and provide impartial advice. You can be secure in the knowledge that our experienced technical and backroom team is there to give a quick response to support all our staff and your school, ensuring technical issues are resolved quickly.

If you require a new installation, such as a new classroom interactive whiteboard, we will provide advice and a quotation or if you have a preferred supplier, liaise with them.

As your ICT support provider, whatever your IT school support requirements, we promise to work closely, save time and cover all your IT needs.

Primary ICT Support for Schools in London

Primary ICT support service for schools

Primary ICT support is different to secondary schools ICT requirements. Support providers like ourselves are primary schools first point of contact. Depending on the school size, between 3 to 12 hours a week of onsite technical support is usually sufficient, and a tailor-made service level agreement based on one of our core SLAs is the perfect ICT solution.

Telephone and remote support are included with our service level agreements and onsite emergency cover if required.

Secondary ICT support service for schools

A secondary school may have a dedicated network manager and technician employed by the school. Our core service level agreements are available along with bespoke systems support plan packages, offering peace of mind to potential third-line support issues that cannot be dealt with internally and providing ICT expertise to your whole team. We can offer a fully managed network infrastructure SLA with dedicated IT managers assigned to your school.

ICT for Schools – Reliable ICT Support for Schools from Classroom365

The education sector needs professional and reliable school ICT support services more than ever

School and education organisations’ ICT requirements differ in many respects from those of businesses. Classroom365 work closely with schools and understands the demands of a learning environment. With the move towards cloud computing and remote learning, your school IT support company needs to be receptive to new technologies and have the knowledge to advise accordingly.

With our experience, we don’t just dive in and recommend the latest new products and ICT services. We have our ICT test lab and research the latest technology. We talk to third-party suppliers and look at alternatives. Many ICT hardware and software products are released, and a few months later, a new version or a significant security patch is released. Schools need a reliable, secure and stable IT infrastructure with a first class service from their school’s technical support provider.

ICT Support for Schools for London

Classroom365 Certified ICT Personnel and DBS Checked Technicians in Schools

External DBS checked ICT contractors and onsite security in schools

Advanced DBS checks are carried out before employment to assure your school’s security and our employee’s safety. Classroom365 supports ICT in your school with certified IT personnel having the necessary knowledge and qualifications.

We have a low staff turnover, with many of our staff with us for over five years. Our core technical support team have decades of experience working in schools.

Case Studies for London and South East Educational Establishments

School ICT Support Service Projects and Recent ICT Projects Completed

Case Study 1 – ICT Infrastructure Upgrade

Secondary school ICT upgrade and ICT support for school services

Consultation and implementation of a complete network upgrade for a large secondary school in Southwark, South East London. The site has over 1,000 users and 250 client devices. New WiFi hardware was installed using Ruckus technology with Aruba switching. Traffic segregation using VLANS and physical separation for security and ease of management. Cloud and onsite backup of new virtualised servers for enhanced disaster recovery was installed with inbuilt data redundancy. Complete integration of Office 365 suite with on-premises Active Directory and Microsoft Teams.

Case Study 2 – Network Installation Project for a New Build School

Primary school ICT infrastructure upgrade and schools ICT systems support

360-degree consultation, design, implementation, and ICT infrastructure project management for a new build school in Greenwich, South East London, in partnership with the LEA.  Hardware, software and mobile device deployment from the ground up. Integration of VOIP with the ISP using VLAN traffic management. Indoor and outdoor WiFi solution and cross-site shared resources with a sister school. Onsite training on new devices was included.

Case Study 3 – Cloud Computing Solution

Secondary school ICT migration project and third line ICT support for education

Migration of defective cloud-based solution to a hybrid solution and added redundancy in case of failure.  New switching, VLAN and extensive new network cabling across this medium-sized secondary school campus in Southwark, South East London. Implemented print management, library technology, biometric payment system and network load balancing for a multi-server environment.  Installation and training on Clevertouch interactive touch panels.

Primary ICT Provider for London Schools and Education

Book a Meeting to Discuss Your ICT Support Requirements or for a Callback

Contact Our Classroom365 Support Desk to Further Request Information

Get in touch for further information on our first class service desk and a free consultation about your ICT needs.

Classroom365 is helping many schools improve technology in teaching and learning. We are experts at assisting schools in improving student performance through excellent IT infrastructure design and support.

We understand school budgets and procurement requirements in schools. We relish the opportunity to quote for tailored services in ICT, knowing we can back up our experience with proven results and references. We don’t try to be a “one size fits all” company and the cheapest ICT solution out there, but we guarantee we know what will work, and you will be pleased with our support team and services we give you.

We aim to work closely with your school and give you fantastic service and quick response with the best value for your money.