ICT Systems in Schools and Educational Establishments
ICT Support for Schools and Academies
Primary School and Secondary ICT Advisory Services
Trusted ICT Service Provider for Schools
Classroom365’s ICT support for schools services provides our clients with the best results.
Located in Southwark, South East London, near Waterloo, Classroom365 delivers a comprehensive range of technical services for primary and secondary schools and specialist in-house installations, including wireless networks, interactive displays, and CCTV camera systems.
Our experience is based on more than 20 years of working in the education ICT sector and our specialised approach to supporting schools. We are highly experienced in providing school ICT services across London, Kent and the South East to state and independent primary schools, academies, secondary schools and Multi-Academy Trusts (MAT) in various sectors.
All schools have differences, so it doesn’t make sense to choose the best solution for everyone. We developed flexible, scalable and reliable technical service packages tailored to your needs. Our first class service will benefit your senior leadership team, office and teaching staff. Whether your educational establishment is a primary school, academy, MAT, secondary PRU, children’s centre or special needs school, our range of cost effective school service packages ensures a complete ICT provision for efficiently managing your school ICT system.
ICT Solutions for Education That Are Available to All Schools
Why choose one of Classroom365’s school ICT service packages?
Our ICT solutions and school ICT services ensure scalable and effective technology benefits for your users and guarantee a seamless ICT experience. We offer prompt technical support dedicated to ICT in education and supply hardware and software at cost effective educational pricing. Our tailored services offer a complete solution for managing your school network and system.
Our diverse and experienced employees are all DBS advanced screened, with a balanced background of practical experience and formal IT qualifications. Google Workspace Administrators and Microsoft Certified System Administrators are on hand to manage installation issues and resolve all technical requests. We are Google for Education Partners and Apple Education Specialists, so our support team will have you covered whether your school uses Microsoft, Apple, Google or a cross-platform learning environment.
Our staff are friendly and approachable. We are well aware that personality is invaluable in schools’ computer services. Our team will become integral to your management team, remaining professional while we resolve your technical problems with speedy service and always prepared to go the extra mile.
Service Agreements From Classroom365
What Technical Services for Schools Do Classroom365 Provide?
Our service level agreements (SLA) are flexible, transparent and of good value. We offer schools a choice of the three core ICT packages:
- Gold Service Level Agreement
- Silver Service Level Agreement
- Bronze Service Level Agreement
Your onsite time will be for your experienced engineer to provide IT related tasks, which will be logged on our online helpdesk. Reports can be generated promptly, meaning all issues are resolved quickly with a speedy service. These include checking and updating your ICT systems, classroom requests, network performance, anti-virus updates, user logins, and hardware and software installations. If you use a logbook, that’s fine too. There are no hidden costs such as charging for a new workstation installation or changing a projector lamp. Helpdesk calls can be logged with an appropriate degree of importance, ensuring we can prioritise and assist accordingly.
We can provide quotations for any additional ICT projects, such as installing a new interactive whiteboard, network cabling, setup of a large number of digital devices or a Google Classroom migration at competitive prices.
Each service plan is detailed in the table below and can be tailor-made if you have precise needs to meet your school’s requirements.
|Gold S.L.A.||Silver S.L.A.||Bronze S.L.A.|
|Onsite, telephone and remote support||Phone and remote support (8.30 am – 5.00 pm).|
Emergency site visit within four hours or guaranteed onsite support visit within eight hours for non-critical support. Three, six, nine or twelve-hour (or more) fixed weekly site visits at a predetermined schedule.
Whole days or split days can be arranged suitably.
|Phone and remote support (8.30 am – 5.00 pm).|
Three, six, nine or twelve-hour (or more) fixed weekly site visits at a predetermined schedule.
Whole days or split days can be arranged suitably.
|Immediate phone & remote support (8.30 am – 5.00 pm).|
Custom SLA with a fixed number of onsite visits for each school term.
Ideal for supporting a nursery, children’s centre or an admin office separate from the primary curriculum network.
|AdEPT and London Grid for Learning (LGFL) support, including web filtering and email configuration. Broadband support services and liaison with third-party suppliers such as Exa and Talk Straight|
|MIS Systems, including Capita SIMS, FMS, RM Integris G2, ScholarPack and Bromcom|
|Windows Server (2019/2016/2012) networks, macOS Server with Apple, Windows and Chromebook clients|
|iPad, Windows and Android tablet support|
|Interactive whiteboards and display panels, including SMART Technologies, Clevertouch and Promethean support. Projector support with lamp replacements|
|Peripheral support, including photocopiers, printers, visitor management systems and scanners|
|Anti-virus installation, updates and support. Products include Sophos and Panda AV software|
|Emergency onsite site visit||On prior agreement||On prior agreement|
|Curriculum software support including RM, Target Tracker, 2 Simple and Inclusive SEN software|
|Independent and knowledgeable procurement support and advice|
Core and Additional SLAs From Classroom365
Technical Support for Schools – Service Level Agreements
In addition to our three core Service Level Agreements above, we offer the following additional school service packages:
Holiday technical support SLA
We provide onsite emergency help during school holidays should it be required, along with our telephone service desk and remote access team. We take calls and offer prompt advice and service between 08:30 and 17:00.
Emergency technical support SLA
Emergency onsite callouts are an additional bolt-on to our Silver Service Level Agreement. This is a good option for complete peace of mind knowing that whatever happens, there will be a quick response to deal with any emergency technical task.
Non-SLA school technical emergencies
Perhaps you have a sister primary school with a disaster recovery situation and us to urgently assist? We offer a speedy service and immediate onsite technical expertise at an hourly rate.
IT Support for Schools – Considerations:
Should computer support for schools be managed internally?
Whether a school employs a permanent technician or an ICT service provider, the cost is one of the most significant factors.
A dedicated ICT technician from Classroom365 will save money and offer impartial advice. You can be secure in the knowledge that our experienced and helpful technical support role is to give a quick response to your school staff, ensuring technical issues are resolved quickly.
If you require a new installation, such as a new classroom interactive whiteboard, we will provide advice and a quotation or if you have a preferred supplier, liaise with them.
As your managed service provider, we promise to work closely, save time and money and give supportive guidance for all your IT needs within your budget.
Primary ICT support service for schools
Primary School ICT is different to secondary schools technical requirements. Providers like ourselves are primary schools first point of contact. Depending on the school size, between 3 to 12 hours a week of onsite technical support is usually sufficient. A tailor-made service level agreement based on one of our core SLAs is the perfect technical solution with many benefits.
Phone and remote support are included with our contracts and onsite emergency cover if required.
Secondary ICT support services for schools and academies
A secondary school may have a dedicated network manager and engineer employed by the school. Our core service agreements and bespoke systems service packages offer peace of mind to potential third-line issues that cannot be dealt with internally and provide ICT expertise to your whole team. We can offer a fully managed network infrastructure SLA with dedicated IT managers assigned to your school.
ICT for Schools from the Classroom365 Team
The education ICT sector needs professional and reliable technical services
School and education organisations’ ICT requirements differ in many respects from those of businesses. Classroom365 work closely with schools and understands the demands of a learning environment. With the move towards cloud computing and remote learning, your school IT support company needs to be receptive to new technologies and have the focus and guidance to advise accordingly.
With our experience, we don’t just dive in and recommend the latest new products and ICT services. We have our test lab and research the latest technology and software management tools. We talk to third-party suppliers and look at alternatives for the benefit of our customers. Many hardware and software products are released, and a few months later, a new version or a significant security patch is released. Schools need a reliable, secure and stable IT infrastructure with a first class service from their school’s technical support team, who are prepared to go the extra mile.
Classroom365 Certified ICT Personnel and DBS Checked Technicians
DBS checked ICT contractors and onsite security in schools
Advanced DBS checks are carried out before employment to ensure your school’s security and our employees’ safety. Classroom365 supports all aspects of ICT in your school with certified IT personnel having the necessary knowledge, qualifications and friendly approach to resolving issues that arise.
We have a low staff turnover, with many of our staff with us for over five years. Our core technical support team has decades of experience working in secondary and primary school environments.
Case Studies for London and South East Educational Establishments
School ICT Projects Recently Completed
Case Study 1 – IT Infrastructure Upgrade
Secondary school ICT upgrade
Consultation and implementation of a complete network upgrade for a large secondary school in Southwark, South East London. The site has over 1,000 students and 250 client devices. New WiFi hardware was installed using Ruckus technology with Aruba switching. Traffic segregation using VLANS and physical separation for security and ease of management. A cloud and onsite backup combination of new virtualised servers for enhanced disaster recovery were installed with inbuilt data redundancy. Complete integration of Office 365 suite with on-premises Active Directory and Microsoft Teams. ESS SIMS migration into the new virtualised environment.
Case Study 2 – Network Installation Project for a New Build School
Primary school ICT infrastructure upgrade
360-degree consultation, design, implementation, and ICT infrastructure project management for a new build school in Greenwich, South East London, in partnership with the LEA. Hardware, software and mobile device deployment from the ground up. Integration of VOIP with the ISP using VLAN traffic management. Indoor and outdoor WiFi solution and cross-site shared resources with a sister school. Onsite training courses on new hardware were included after the project was completed.
Case Study 3 – Cloud Computing Solution
Secondary school ICT migration project and third line support
Migration of the defective cloud-based solution to a hybrid solution and added redundancy in case of failure. New switching, VLAN and extensive new network cabling across this medium-sized secondary school campus in Southwark, South East London. Implemented print management, library technology, biometric payment system and network load balancing for a multi-server environment. Installation and free training courses on Clevertouch interactive touch panels were included.
Contact Our Service Desk to Request Further Information
Get in touch for more information on our first class service desk and a free consultation about your ICT needs. Save time and help budget your technology resources for the year ahead by contacting with the team at Classroom365. We hope to share the benefits of our flexible, informed and friendly approach to technology in schools and academies.
Classroom365 is helping many schools benefit from technology in teaching and learning. We are experts at helping schools improve student performance through excellent IT infrastructure design and assistance.
We understand school budgets and procurement requirements in schools. We relish the opportunity to quote for tailored services in computing, with confidence knowing we can back up our experience with proven results and references. We don’t try to be a “one size fits all” company and the cheapest technical solution out there, but we guarantee we know what will work, and you will be pleased with the professional guidance and prompt service we give you.
We aim to work closely with your school and give you fantastic service and quick response with the best value for your money.
Contact us now if you would like us to assist your school or academy and help make your school more efficient in everything ICT.