ICT Support for Schools and Educational Establishments
Classroom365 IT Support for Schools in London and the South East
Primary ICT Support and Secondary IT Support Services
Trusted ICT Support for Schools From Classroom365
Classroom365’s IT support for schools services are provided with the best results for our customers.
Located in Southwark, South East London near Waterloo, Classroom365 provides a comprehensive range of school ICT support services for primary and secondary schools and a range of specialist in house installations, including wireless networks, interactive displays, and CCTV camera systems.
Our experience is based on more than 20 years of working in the education sector and our specialised approach to supporting schools. We are highly experienced in providing school ICT services across London and the South East to state and independent primary schools, secondary schools and Multi-Academy Trusts (MAT) in various sectors.
All schools have differences, so it doesn’t make sense to choose the best solution for everyone. We developed flexible, scalable and reliable ICT support packages tailored to your needs and built a support system that works for your senior leadership team and your teachers. Whether your educational establishment is a primary school, MAT, secondary PRU, children’s centre or special needs school, our range of cost effective school ICT services and support will provide a complete ICT provision for managing your school IT system.
IT Solutions for Education That Are Available to All Schools
Why choose one of Classroom365’s school IT support packages?
Our ICT solutions and school ICT services provide scalable and effective educational technology support for your users and guarantee you a seamless ICT experience. We offer technical IT support dedicated to education and supply hardware and software at cost effective educational pricing. Our ICT support packages offer a complete solution for managing your school network and system.
Our diverse and experienced employees are all DBS advanced screened, with a balanced background of practical experience and formal IT qualifications. Google Workspace Administrators and Microsoft Certified System Administrators are on hand to manage installation issues and provide support. We are Google for Education Partners and Apple Education Specialists, so we will have you covered whether your school uses Microsoft, Apple, Google or a cross-platform learning environment.
Our staff are friendly and approachable. We are well aware that personality counts with schools IT services. Our staff will become an integral part of your support team, remaining professional while solving your ICT problems.
ICT Service Level Agreements From Classroom365
What ICT Support Services Do classroom365 Provide?
Our ICT support service level agreements (SLA) are flexible, transparent and of good value. We offer schools a choice of the three core ICT support packages:
- Gold ICT Service Level Agreement
- Silver ICT Service Level Agreement
- Bronze ICT Service Level Agreement
Your onsite support time will be for your experienced ICT technician to provide ICT related tasks, which will be logged on our online ICT helpdesk. These will include checking and updating your IT systems, classroom and network support, anti-virus updates, user logins, hardware and software installations. If you use an ICT logbook, that’s fine too. There are no hidden costs such as charging for a new workstation installation or changing a projector lamp.
We can provide quotations for any additional IT projects, such as installing a new interactive whiteboard, network cabling, setup of a large number of digital learning devices or a Google Classroom migration at competitive prices.
Each ICT support plan is detailed in the table below and can be tailor-made if you have precise needs for your school support requirements.
|Gold S.L.A.||Silver S.L.A.||Bronze S.L.A.|
|Onsite, telephone and remote support||Telephone and remote support (8.30 am – 5.00 pm).|
Emergency site visit within four hours or guaranteed onsite support visit within eight hours for non-critical support. Three, six, nine or twelve-hour (or more) fixed weekly site visits at a predetermined schedule.
Whole days or split days can be arranged suitably.
|Telephone and remote support (8.30 am – 5.00 pm).|
Three, six, nine or twelve-hour (or more) fixed weekly site visits at a predetermined schedule.
Whole days or split days can be arranged suitably.
|Immediate telephone & remote support (8.30 am – 5.00 pm).|
Custom SLA with a fixed number of onsite visits for each school term.
Ideal for supporting a nursery, children’s centre or an admin office that is separate from the primary curriculum network.
|AdEPT and London Grid for Learning (LGFL) support, including web filtering and email configuration. Broadband support services and liaison with third-party suppliers such as Exa and Talk Straight|
|MIS Systems including Capita SIMS, FMS, RM Integris G2, ScholarPack and Bromcom|
|Windows Server (2019/2016/2012) networks, macOS Server with Apple, Windows and Chromebook clients|
|iPad, Windows and Android tablet support|
|Interactive whiteboards and display panels, including SMART Technologies, Clevertouch and Promethean support. Projector support with lamp replacements|
|Peripheral support including photocopiers, printers, visitor management systems and scanners|
|Anti-virus installation, updates and support. Products include Sophos and Panda AV software|
|Emergency onsite site visit||On prior agreement||On prior agreement|
|Curriculum software support including RM, Target Tracker, 2 Simple and Inclusive SEN software|
|Independent and knowledgeble procurement support and advice|
Core and Additional SLAs From Classroom365
School IT Support Services – Service Level Agreements for schools
In addition to our three core Service Level Agreements above, we offer the following additional school support packages:
Holiday ICT support SLA
We provide onsite emergency support during school holidays should it be required, along with our telephone support desk and remote support.
Emergency ICT support SLA
Emergency onsite callouts is an additional bolt-on to our Silver Service Level Agreement. This is a good option for complete peace of mind knowing, whatever happens, we will be onsite to deal with any ICT emergency support issue.
Non-SLA school ICT emergency support
Perhaps you have a sister school with a disaster recovery situation and needs urgent help. We offer immediate onsite technical support at an hourly rate.
Schools IT Support – Considerations:
Should Education IT support services be managed internally or externally?
Whether a school employs a permanent ICT technician or an ICT service provider, the cost is one of the most significant factors.
A dedicated ICT technician from Classroom365 will save money and provide impartial advice. You can be secure in the knowledge that our experienced technical and backroom team is there to support all our staff and your school.
If you require a new installation, such as a new classroom interactive whiteboard, we will provide advice and a quotation or if you have a preferred supplier, liaise with them.
As your ICT support provider, whatever your IT school support requirements, we promise to work closely and cover all your IT needs.
Primary ICT support services for schools
Primary ICT support is different to secondary schools ICT requirements. For primary schools, support providers like ourselves are the first point of contact. Depending on the size of the school, between 3 to 12 hours a week of onsite technical support is usually sufficient, and a tailor-made service level agreement based on one of our core SLAs is the perfect ICT solution.
Telephone and remote support are included with all our service level agreements and onsite emergency cover if required.
Secondary ICT support services for schools
A secondary school may have a dedicated network manager and technician employed by the school. Our core service level agreements are available along with bespoke systems support plan packages, offering peace of mind to potential third line support issues that cannot be dealt with internally and providing ICT expertise to your whole team. We can even provide a fully managed network infrastructure SLA with dedicated IT managers assigned to your school.
IT for Schools – Reliable IT Support for Schools from Classroom365
The education sector needs professional and reliable School IT Support Services more than ever
School and education organisations’ ICT requirements differ in many respects from those of businesses. Classroom365 work closely with schools and understand the demands of a learning environment. With the move towards cloud computing and remote learning, your school IT support company needs to be receptive to new technologies and have the knowledge to advise accordingly.
With our experience, we don’t just dive in and recommend the latest new products and ICT services. We have our ICT test lab and research the latest technology. We talk to third party suppliers and look at alternatives. Many ICT hardware and software products are released, and a few months later, a new version or a significant security patch is released. Schools need a reliable, secure and stable IT infrastructure.
Classroom365 Certified ICT Personnel and DBS Checked Technicians in Schools
External DBS checked ICT contractors and onsite security in schools
Advanced DBS checks are carried out before employment to assure your school’s security and our employee’s safety. Classroom365 supports ICT in your school with certified IT personnel having the necessary knowledge and qualifications.
We have a low staff turnover, with many of our staff with us for over five years. Our core technical support team have decades of experience working in schools.
IT Support Services – Case Studies for London and South East Educational Establishments
School IT Support Service Projects and Recent IT Projects Completed
Case Study 1 – ICT Infrastructure Upgrade
Secondary school IT upgrade and IT support for schools services
Consultation and implementation of a complete network upgrade for a large secondary school in Southwark, South East London. The site has over 1,000 users and 250 client devices. New WiFi hardware was installed using Ruckus technology with Aruba switching. Traffic segregation using VLANS and physical separation for security and ease of management. Cloud and onsite backup of new virtualised servers for enhanced disaster recovery were installed with inbuilt data redundancy. Complete integration of Office 365 suite with on-premises Active Directory and Microsoft Teams.
Case Study 2 – Network Installation Project for a New Build School
Primary school ICT infrastructure upgrade and schools IT systems support
360-degree consultation, design, implementation, and ICT infrastructure project management for a new build school in Greenwich, South East London, in partnership with the LEA. Hardware, software and mobile device deployment from the ground up. Integration of VOIP with the ISP using VLAN traffic management. Indoor and outdoor WiFi solution and cross-site shared resources with a sister school. Onsite training on new devices was included.
Case Study 3 – Cloud Computing Solution
Secondary school IT migration project and third line IT support for education
Migration of defective cloud-based solution to a hybrid solution and added redundancy in case of failure. New switching, VLAN and extensive new network cabling across this medium sized secondary school campus in Southwark, South East London. Implemented print management, library technology, biometric payment system and load balancing the network for a multi-server environment. Installation and training on Clevertouch interactive touch panels.
Book a Meeting to Discuss Your ICT Support Requirements or for a Callback
Contact Our Classroom365 Support Desk to Request Further Information
Get in touch for further information on our service desk for a free consultation about your ICT needs.
Classroom365 is helping many schools improve technology in teaching and learning. We are experts at assisting schools to improve student performance through excellent IT infrastructure design and support.
We understand school budgets and procurement requirements in schools. We relish the opportunity to quote for ICT services, knowing we can back up our experience with proven results and references. We don’t try to be a “one size fits all” type of company and the cheapest ICT solution out there, but we guarantee we know what will work, and you will be completely happy with the support and services we give you.
Our goal is to work closely with your school and give you fantastic ICT service with the best value for your money.