ICT Support
Classroom365 delivers reliable, education-focused ICT support services for schools, academies and multi-academy trusts (MATs), combining experienced technicians, a responsive helpdesk and proactive technical support.
- Onsite and remote ICT support for schools, academies and MATs.
- Enhanced DBS-checked technicians and third-line infrastructure specialists.
- Gold, Silver and Bronze ICT SLA options with clear response targets.
- Flexible MAT coverage across multiple schools and sites.
- Helpdesk support for day-to-day issues, troubleshooting and advice.
We tailor our ICT technical support to your school’s size, staffing, and infrastructure, with flexible options designed to minimise disruption and improve reliability.
What Our ICT Technical Support Covers
Classroom365 supports the day-to-day ICT needs of both the classroom and the school office, helping schools keep teaching and administration running smoothly. We provide practical, education-focused technical support across devices, networks, software and user accounts, with a service designed to resolve issues quickly and reduce disruption.
Our ICT technicians support server and network infrastructure, cloud platforms, desktop software, and the technology commonly used in education. This includes classroom devices, printers, Wi-Fi, user access issues and wider system troubleshooting. Where needed, we can also provide guidance and training support for platforms such as Microsoft 365, SharePoint and Google Workspace.
Areas we cover
Classroom365 is based in South London, with professional staff across London and the surrounding counties. We provide ICT technical support and service level agreements to schools and MATs across the South East, including areas from Kent to Buckinghamshire.
We also support schools in Essex, including clients within the Compass Eko Trust.
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Weekly Server, Network and Backup Checks
Regular server, network and backup checks are essential for the secure and reliable operation of a school’s ICT environment. Classroom365 conducts proactive weekly checks to identify issues early, reduce downtime and support safeguarding, compliance and business continuity.
Our weekly checks typically include:
Backup checks and recovery status
Backups are critical, especially with the continued risk of ransomware, phishing and other cyber attacks. No school is 100% risk-free, but regular checks and a preventative approach can significantly reduce the risk of data loss. We review backup status and flag issues early so they can be resolved before they become a problem.
Antivirus and endpoint protection checks
Antivirus updates are managed through a central console (for example, Panda, Sophos, Trend Micro or another provider). These systems should be checked weekly, as devices can occasionally drop out and stop updating. When this happens, it needs to be identified and corrected quickly.
Internet filtering and safeguarding checks
For schools using LGFL or another education broadband provider, Classroom365 can check internet logs, update filtering rules, and support authorised requests to unblock websites. We follow strict safeguarding and KCSIE procedures and process requests only from designated staff with the appropriate authority.
Server health and disk space checks
Our server health checks include reviewing disk space and drive status. Nothing is more frustrating for teachers than being unable to save lesson resources, documents or SMART Notebook files because a server is full or a drive has failed. Classroom365 recommends checking server hard drives weekly for capacity and faults. A solid green light usually indicates normal operation, a flashing amber light indicates a warning, and a solid amber light indicates a drive fault that requires immediate investigation (HP servers).
Network and infrastructure checks
We review the health of core network services and devices to help keep systems stable, secure and ready for day-to-day school use. These checks are essential regardless of who provides your ICT support. Schools should always ask for evidence that routine checks are being completed, including backup logs and system reports, as these may be requested during audits.
Software Support
Classroom365 provides ICT software support for the platforms and applications commonly used in schools, including classroom, admin and device management systems. We can support day-to-day issues, configuration, rollout assistance and staff guidance where needed.
Google Classroom and Google Workspace for Education
Support for the Google tools widely used in schools, including online assistance, troubleshooting and post-migration inductions.
Microsoft 365 and Microsoft Office
Support for Microsoft 365 and the Office applications commonly installed on school desktops and laptops.
iPad, Mac and Apple classroom environments
Classroom365 supports iPad and Mac solutions in the classroom, along with popular MDM platforms such as Meraki and Jamf School.
Primary curriculum software
Support for commonly used primary school software packages, including Target Tracker and Communicate: In Print.
Print management software
Support for PaperCut and other print management solutions used in school environments.
MIS and school administration platforms
Many school admin systems are now cloud-based and rely on fast connectivity, stable networks and reliable Wi-Fi. It is essential that your school’s network is maintained to ensure optimal speed, internet access and usability.
Classroom365 helps schools with support, maintenance and advice on upgrades, ensuring your MIS, whether onsite or cloud-based, is properly supported by a reliable, well-managed IT setup.
If you need help understanding where supporting an MIS fits within wider ICT and network support, or you are exploring options between platforms, our guides can help you decide on the best next step.
Hardware Support
Classroom365 supports a wide range of classroom and school office hardware (from Apple to Zioxi) – working with trusted education technology manufacturers and suppliers. Our ICT technicians provide practical day-to-day support for the devices schools rely on most.
Interactive displays
- Support for classroom white boards popular in education, including solutions from SMART Technologies, Promethean and Clevertouch.
Chromebooks, laptops and desktop devices
- Troubleshooting Chromebook and user login problems, along with desktop and laptop hardware faults.
Printers, copiers and classroom peripherals
- Support for printer and copier issues, including printing from school copiers and common connectivity problems.
Projectors and visualisers
- Help with classroom AV equipment, including connecting visualisers, changing projector lamps, maintaining filters, and setting up displays. From classroom presentation equipment to office printing and user devices, our hardware support helps schools keep teaching and administration running smoothly.
ICT Support for MATs, Primary Schools and Nurseries
Classroom365 provides flexible ICT support for multi-academy trusts, primary schools and nurseries, with service arrangements tailored to each site’s size, infrastructure and day-to-day requirements.
Multi-Academy Trusts (MAT)
Our ICT support for MATs is usually delivered through a tailored package rather than a standard Gold, Silver or Bronze SLA. Each school within a trust may require a different level of onsite and remote support, so we build a model that allows time to be allocated where it is needed most.
For example, one school may need two full onsite technician days per week, while another may only need a half-day visit plus remote helpdesk cover. We work with trusts to create flexible arrangements across multiple schools, with support time that can be reallocated when priorities change.
Tailored MAT support can include:
- Experienced, qualified ICT technicians.
- Flexible onsite cover across multiple schools.
- Remote helpdesk and third-line escalation.
- Short-notice support for urgent issues, including Ofsted-related IT readiness.
- Ongoing ICT project planning and management across the trust.
Primary Schools, Nurseries and Children’s Centres
Primary and nursery ICT support typically involves regular site visits, from half a day (or bi-weekly) for a one-form entry primary school to multiple days for larger sites. The right support level depends on the school’s size, infrastructure and how well systems are maintained.
A well-configured, well-maintained ICT environment usually needs less reactive support over time. Classroom365 focuses on practical support and preventative maintenance to improve reliability, reduce disruption and help schools control long-term ICT costs.
Regional ICT Manager and Ongoing Service Oversight
A Classroom365 regional ICT manager provides oversight of your support service and works with your school or MAT to review priorities, coordinate communication and support service delivery across the year.
As a managed service provider for schools, Classroom365 supports both day-to-day operations and longer-term improvement. This includes regular reviews, long-term IT strategic planning, and coordination of wider ICT priorities, ensuring support activities align with your school’s operational and educational goals.
Emergency ICT Help for Temporary Classrooms
If your school is managing refurbishment, a decant or a move into temporary classrooms, we can also help with ICT during building works to keep teaching and administration running smoothly.
Looking for a broader overview of what we offer? Explore our full range of ICT services, including cyber security, Wi-Fi, cloud services and education technology support.
Mark Friend, BSc (Hons), is a Company Director at Classroom365 and has worked in technology for nearly 30 years. His IT career started with Rothschild Bank in Sydney, Australia, before working as a Global VPN Project Manager for the British Council. Mark has 20 years of experience in the UK education sector, helping schools integrate the latest tech into their curriculum and ICT vision.