ICT Support Services – Onsite, Remote and Telephone Help
Classroom365’s ICT support includes experienced, enhanced DBS-checked technicians and third-line infrastructure specialists. We offer schools, academies and multi-academy trusts the following:
- Our Gold, Silver, and Bronze ICT service level agreements provide regular and reliable ICT support services, addressing the technology-related issues that arise in education.
- Tailored services for multi-academy trusts with a flexible, proactive team that can move between sites as needed.
- Technical help for primary schools, children’s centres, and nurseries, including our dedicated ICT helpdesk service.
- Telephone and online help for small sites or offices that do not require site visits.
To learn more about how Classroom365 can help your school, please complete the contact form below.
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What are ICT Technical Support Services from Classroom365?
Classroom365 addresses all day-to-day issues related to ICT in the classroom and the school’s administrative offices. With technology integral to the learning environment and efficient management, we are confident in providing the best service.
Our ICT technicians are experienced and qualified in server and network hardware, cloud and desktop software, as well as the popular technology used in education. Training can be included for Microsoft SharePoint and Google Workspace.
Areas we cover
Based in South London, with professional staff throughout London and the surrounding counties, we offer technical support and service level agreements to schools across the South East of the UK, from Kent to Buckinghamshire.
New clients in Essex include the Compass Partnership of Schools.
Weekly Server and Network Checks
Weekly server checks for your computer infrastructure are essential to the security and optimal operation of your school’s network. Our checklist includes the following to maintain your school’s infrastructure.
- Checking backups is critical, given the increased occurrence of hacking, ransomware, and phishing attacks. No institution is 100% safe, but schools can minimise the risk of data loss with a preventative approach and regular backups. If in doubt, ask our cyber security experts.
- Antivirus updates are administered through a console with Panda, Sophos, Trend Micro, or any other antivirus provider. These MUST be checked weekly. Sometimes, devices drop out and don’t update. This happens and needs to be addressed immediately.
- If you are on the LGFL or another school broadband provider, Classroom365 checks the internet logs, updates internet filtering rules, and alerts you should there be a breach or request to open currently blocked websites. We have strict safeguarding and KCSIE procedures that all our staff comply with. Any requests must be made by designated staff with the necessary authority.
- Our backup server checks include checking for disk space. Nothing is more infuriating for teachers than being unable to save their lesson plans, documents, and SMART Notebook files – Classroom365 recommends checking server hard drives weekly for space and faults. A solid green light indicates a good status, a flashing amber light indicates a warning, and a solid amber light indicates that an immediate investigation is required as the drive has failed.
These tasks are critical for any school, regardless of the service provider; they must be completed. Check and ask for evidence! External audits are regular, and you will be asked to produce onsite and remote backup logs for the auditor of the school’s server and computer systems. Be prepared!
Software support
- Google Classroom and Workspace for Education Fundamentals – the popular Google solutions for schools. We offer training and online post-migration inductions.
- Microsoft 365 and the Office versions that are commonly installed on desktops and laptops.
- Classroom365 supports iPad and Mac solutions in the classroom, as well as the popular MDM software – Meraki and Jamf School.
- Primary school ICT support with the popular curriculum software packages including Target Tracker and Communicate in Print.
- PaperCut and other print management solutions.
Hardware support
Classroom365 partners with a variety of IT equipment suppliers, ranging from Apple to Zioxi. Our tech support in classrooms covers problems with all the popular brands:
- Classroom interactive white boards popular in education, such as those from SMART Technologies, Promethean, and the less well-known Clevertouch series from Sahara AV.
- Troubleshooting Chromebook and user login problems along with desktop and laptop hardware.
From connecting visualisers to interactive displays, changing projector lamps and filters to resolving printer issues and printing from school copiers – our expertise ensures complete peace of mind in the teaching and administrative aspects of running a school efficiently.
Along with hardware and software assistance, we can advise you and liaise with third-party ICT service providers, from photocopier suppliers to the school’s MIS provider. We work closely with Bromcom and Arbor and have experience with numerous school MIS software packages in the education sector.
Supporting Multi-Academy Trusts
Our services for multi-academy trusts work differently from our standard Gold, Silver, and Bronze packages.
Each MAT will have a different number of schools, each with its requirements. For example, “School A” typically requires two full days “on-premise” while “School B” only requires a half day.
Classroom365 will work with your trust to build a custom package that covers all your needs: on-premise, telephone and remote with flexible day arrangements. Therefore, if “School B” requires additional ad hoc support, it can be allocated from the agreed-upon package. We understand the need for flexibility with schools, especially multi-academy trusts. Tailored packages will include the following:
- Experienced, professional and qualified technicians.
- A dedicated regional school team manager oversees the school’s development plan and liaises with individual schools and the trust’s management.
- Short notice emergency Ofsted response to IT issues – see our checklist for preparation.
- Third-line advice is always on hand to resolve complex technical issues.
Please get in touch with us for more information and a competitive price for maintaining and improving your multi-academy trust.
“Testimonial”
The ICT support we’ve received for our Trust has been outstanding. From day-to-day maintenance to more complex updates, the team has been responsive, knowledgeable, and incredibly easy to work with. Their expertise ensures our infrastructure remains reliable, secure and user-friendly, which is vital for keeping our school communities informed and engaged.
We’re very grateful for their ongoing support and would be happy to recommend them to other education providers.
Matt Rampton, CEO of Chancery Education Trust & National Leader in Education, NPQH
Primary School and Nursery ICT Support
Primary and nursery support typically involves site visits, ranging from half a day for a one-form entry primary school to two full days for the largest primary schools. A school’s network infrastructure can vary considerably, and a correctly set up and well-maintained system requires less support, hence fewer ongoing costs. This is significantly more cost-effective for any school in the long run. Invest now to save money later!
The Role of Classroom365’s Regional ICT Manager
One of our team managers will regularly attend sites and oversee your school’s designated ICT technician(s). Their initial visits will provide all the necessary onboarding information, and we will introduce our technicians to you and provide an overview of their technical experience.
The school’s team manager will collaborate closely with your school or MAT to regularly review priorities and ongoing ICT project management and planning. Appointments with the school and our consultants are encouraged to address critical areas and the school’s long-term IT strategic planning.
As a managed service provider for schools, Classroom365 takes pride in its excellent customer relationships. Throughout the contract, we will work closely with all parties to ensure that all progress is fully updated and communicated.
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Testimonials – What Do Our Clients Say?
“I have found the team I have worked with to be highly professional, skilled, and knowledgeable; they are communicative, confident, and responsive. Quotes, billing and paperwork are all as you would expect. I would consider myself to be a leader with exacting standards; I like a forward-thinking approach to change and asset management, and they work well with me on this to ensure that we don’t always use a ‘quick fix’ style of thinking when systemic administration needs considering for the long term. They work within my budgets, always ensuring that we make considered decisions for both the long and short term.
My staff have effective and positive relationships with Classroom365, developed from the professional, responsive and understanding team approach, which has built trust.”
Holly Gibson, Executive Headteacher, Director for Safeguarding, Attendance, Pupil Welfare and SEMH Provisions, The Compass Partnership of Schools
Mark Friend, BSc (Hons), is a Company Director at Classroom365 and has worked in technology for nearly 30 years. His IT career started with Rothschild Bank in Sydney, Australia, before working as a Global VPN Project Manager for the British Council. Mark has 20 years of experience in the UK education sector, helping schools integrate the latest tech into their curriculum and ICT vision.