School IT Support Services

ICT Support – Service Level Agreements

Classroom365 offer a full range of ICT Service Level Agreements to suit your school’s ICT requirements. School ICT support services can be structured to meet your individual specifications, whether you require primary ICT support, secondary ICT support or specialised ICT support for schools, please contact us for free help and advice.

Gold SLASilver SLABronze SLA
Telephone, remote & onsite ICT supportImmediate telephone & remote support (8.30am – 5.00pm). A site visit within four hours if urgently required. Three, six, nine or twelve hour fixed weekly site visits. This can be whole days or separate day visits per week, flexible to the school’s requirements.Immediate telephone & remote support (8.30am – 5.00pm). Three, six, nine or twelve hour fixed weekly site visits. This can be whole days or separate day visits per week, flexible to the school’s requirements.Immediate telephone & remote support (8.30am – 5.00pm). A bespoke SLA with a fixed number of on-site visits per school term. Suitable for a small school on a tight budget or supporting an admin office that is separate from the curriculum network.
LGFL/AdEPT & broadband support. Web filtering and diagnosis of email & internet issues

School admin software including SIMS, SIMS FMS, RM Integris G2, RM Finance and ScholarPack

Windows 2019/2016/Mac server networks with Windows 10, Chromebooks and Apple macOS clients

iPad and Android tablet support

Interactive touchscreens and whiteboards, including SMART, Promethean and projector support

Printers, scanners, copiers and other peripheral support

Anti-virus updates and ongoing support

Emergency site visit

Price on applicationPrice on application
Curriculum software support including 2Simple, Inclusive Technology, RM, Target Tracker and SEN software

Impartial advice and procurement support

Holiday ICT SLA

Telephone and schools ICT remote support is provided along with emergency site visits for your piece of mind during the school holidays.

ICT Emergency Support

Emergency ICT support onsite subject to prior agreement.

Accreditations

All our technicians are DBS checked and accredited with several Microsoft and ICT related qualifications.

ICT support accreditations and resellers for schools with Classroom365